FAQ.
General Inquiries
What are your Business hours?
Monday - Friday: 9:00am - 5:30pm
Saturday: 10:00am - 5:00pm
Sunday: 12:00pm - 4:00pm
Product Enquiries.
If you have a question about any aspect of your purchase or if you would like to know more about a product, or a brand we stock our team is happy to help out. We endeavour to respond to you instantly for any queries you have. However if you contact us outside of business hours you can expect a response first thing the next business day.
Email us at: info@mantoman.co.nz
Phone us: (04) 473 6945 during business hours
Or contact us on our Facebook page.
Who is your Tailor?
Riccardo Tailoring has been Man to Mans go to Tailor since 1984. We consider Riccardo a great tailor as well as a great friend. He has a ‘can do’ attitude when altering our garments to our customers wishes.
For more information on Riccardo Tailoring please check it out here.
Returns & Exchanges
My item isn’t quite right.
If for whatever reason the item you purchased online doesn’t fit, you can exchange it. Because we don’t stock a large inventory of each item the best way to guarantee you get the correct item, is if you simply place a second order. You can also pop in store and they can exchange this for you!
Once we receive your original return, we will refund your credit card, or Man to Man account immediately. This way there's no uncertainty of getting your hands on the correct item. This is applicable for full priced product only, as items purchased at a sale price are not eligible for a refund.
Please note:
If your order is eligible for a refund, this can only be returned the same way it was processed. If a credit note or exchange has been used for part of the payment, you may only be eligible for a partial refund of the item. We are also unable to refund to alternative debit/credit cards. The refund must be processed back on the same debit/credit card used.
If we process an exchange for your purchase, but this still isn't quite right, we are only able to process a further exchange or issue a Man to Man Credit to your account to put towards your next purchase. We are unable to offer a refund on your exchange.
Items must be returned within 21 days from the date of purchase with all original tags intact and must be brand new and unworn. We recommend sending everything via track and trace so that you can keep tabs on when your item is returned to us. Shoes must be returned in their original box, and we suggest sending these back in the box it arrived in to avoid any damage.
Any full price items purchased in store, are able to be returned within 14 days and must have all original tags and in brand new, unworn condition. For these purchases, we are only able to organise a Man to Man Store Credit or an exchange. We cannot issue a refund for these items unless they are faulty, on the premise that you have been in store to view and try the item. Items purchased over the phone with stores follow this same process.
Sale stock purchased in-store cannot be refunded or exchanged.
Please note: Man to Man reserves the right to reject any item that does not abide to the returns policy.
My item was on Sale, can I return it?
Any items purchased at a sale price in store, cannot be returned or exchanged on the premise that you have shopped in store and had the opportunity to view and try the item. Items purchased over the phone with stores follow this same process.
Sale stock purchased online can be exchanged or returned for a Man to Man Gift Card.
Items marked as 'final sale' have been discounted more than 70% and are not eligible to returned or exchanged unless faulty. Please choose carefully as any returns for these items will be declined and returned to the customer.
If the goods are deemed faulty by supplier we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
My item is faulty.
Our team are rigorous in checking the quality of items prior to purchase, but we understand that goods are expected to last a reasonable amount of time, and sometimes this isn't always the case!
Here's what you need to know about returning a faulty item:
Please feel free to pop into our store or give us a call and we will be able to assist you.
Please be aware that returns will not be accepted if:
No proof of purchase can be provided
The care instructions have not been followed correctly
The fault has been caused due to lack of care for the item*
*If the fault is caused by the customer or has occurred outside of the warranty time frame, the return may still be accepted however any repairs will be at the cost of the customer.
Please note that good things take time, and we work hard to get the best possible outcome for our customers as quickly as possible. As part of our returns policy we are required to send any faulty items back to our supplier for an assessment and this process can take up to 10 working days to be resolved depending on the supplier. Rest assured that we will keep you updated throughout the process and will update you each time we have an update from supplier on the status of your return!
While we push for your desired outcome, the final decision is determined by supplier in these instances.
Gift Vouchers
How do I Purchase a Gift Voucher?
Purchasing a Gift Voucher is easy and the voucher can be of any chosen value in $50 increments.
There are currently two different types of Vouchers we issue. Online gift vouchers and Physical gift vouchers.
Physical Gift Vouchers: These can be purchased both online and in store and can also be redeemed in store, over the phone and online.
Online Gift Vouchers: These can only be purchased online and are only redeemable online. If you wish to use an online only voucher in store, that's no problem! Our teams in store will be able to organise this for you.
Simply enter your voucher at the checkout online to discount your purchase or let the staff in store know you have voucher you'd like to use! For more information on how to use your voucher, have a look here.
Vouchers are valid for 12 months from date of purchase. Expiry dates are unable to be extended so don't forget to use these before they're expired!
Email us at info@mantoman.co.nz if you have any extra queries, or chat us via our Facebook page!
Layby
Can I Layby my order?
You sure can! However we only run the traditional layby's at Man to Man.
Traditional Layby's can be placed in store so feel free to pop past or give us a call.
The Deets
The order total must be $50 or over
Laybys can only be placed on full priced items, we do not offer laybys on sale items
Laybys can be open for up to eight weeks.
There is a minimum deposit of 25% required to open a layby
If you decide you want to cancel or amend your Layby please come in store or give us a call to work out a plan that works best for you.
If you have any other questions or require more information, please don't hesitate to give us a call.
Shipping & Delivery
Shipping Prices.
New Zealand Only
Orders under $200 = $10 Shipping Fee (NZ Couriers)
Orders over $200 = Free Shipping. Please enter discount code: FREESHIPPING200 at checkout (NZ Couriers)
How do I track my order?
Once your in store/ over the phone purchase has been dispatched, we will send you a shipping confirmation email/txt which will include your tracking details.
You can click the link in your shipping confirmation email/txt directly and it will track your order for you!
If for whatever reason you are unable to track your item, get in touch! We will be able to help you.
Brand & Buying Enquiries
Stockist and Buying enquiries.
Think that your brand is the right fit? For all buying and brand enquiries please contact: info@mantoman.co.nz
If we think your brand could work for us, our buying team will be in touch!
Feedback & Suggestions
We want to hear from you!
We love to hear what you have to say here at Man to Man, and are always looking at improving the customer experience.
So, let us know how we did! Every bit of feedback counts to help make your next experience the best it can be!
Privacy & Security
Customer Information.
Please be assured that all the information that you share with us is private and confidential.
At no point will we share, rent or sell your personal information without your consent. Man to Man may use the information that you provide to inform you of new goods and services via email if you have requested us to do so.